Email Routing

Use Email Routing to decide who receives your form emails based on what respondents select or enter.

Every form ships with a default Result Received email in Settings > Emails. This email handles your form result notifications, but you can use Email Routing to dynamically add additional recipients when specific conditions are met.

For example, if your form includes a Dropdown with Sales, Marketing, and Engineering, you can create rules like:

• Sales → also send the result to sales​@domain.com
• Marketing → also send the result to marketing​@domain.com
• Engineering → also send the result to engineering​@domain.com

So when someone selects Marketing, the normal Result Received email is sent as usual, while a copy is also sent to your Marketing team.

# Route Emails with Conditional Logic

To configure Email Routing, open your form’s Logic page and select Routing.

Choose the email you want to route, the field you want to check, the condition that should be met, and the recipient(s) who should receive the email when that condition is true. Single or multiple recipients can be added, as well as dynamically inserting values from a form field via a Email Field.

For example:

If: Dropdown is equal to Marketing
Then: Send Result Received email to marketing​@domain.com

You can create multiple routing rules for the same email, allowing different answers to send the result to different people.

# Route More Than Result Notifications

Email Routing isn’t limited to the default Result Received email.

You can create additional emails in Settings > Emails, such as Autoresponders, and use Email Routing to control when and where those emails are sent too.

This means you can build more advanced workflows around the answers respondents provide — from routing inquiries to the right team to sending specific emails only when they’re relevant.