1. Templates
  2. Beauty
  3. Hair Salon
  4. Client Feedback Form

Client Feedback Form

A salon client feedback template — capture how a visit went across the result, the stylist, booking and likelihood to recommend, with room to explain.

Description

Feedback is only useful if it’s specific enough to act on. This salon client feedback form goes beyond a star rating to capture how the whole visit went — the result, the stylist and even the booking experience — so you know exactly what to keep and what to fix.

It asks clients to rate their experience and whether they were happy with the result, what you could improve, which service they had and who their stylist was. It captures how likely they are to recommend you, whether they had trouble booking or contacting you, and space to explain.

Send it after a visit or share a link at the desk. Tying feedback to the specific service and stylist turns vague impressions into insight you can act on per stylist. Customize the questions, add your branding, and embed it on your site or share a link in minutes.

Form fields

Everything the Client Feedback Form above collects — 10 fields, so you can see exactly what it captures before you make it your own.

We’d Love Your Feedback

  • How would you rate your experience with us today?

    Short Answer Icon
    Short Answer
  • Were you happy with the result of your service?

    Yes/No Icon
    Yes/No
  • Tell us what we could improve on:

    Long Answer Icon
    Long Answer
  • What service did you receive?

    Short Answer Icon
    Short Answer
  • Who was your stylist/technician?

    Short Answer Icon
    Short Answer
  • How likely are you to recommend us to a friend?

    Scale Icon
    Scale
  • Did you have any trouble booking or contacting us?

    Yes/No Icon
    Yes/No
  • Please explain what happened:

    Long Answer Icon
    Long Answer
  • Anything else you’d like to share?

    Long Answer Icon
    Long Answer
  • Leave your email if you'd like a reply

    Email Icon
    Email
Use Template Arrow Right Icon

Template FAQs

Common questions about the Client Feedback Form — what it captures, when to use it, and how to make it your own.

What is a salon client feedback form?

A salon client feedback form gathers a client’s view of their visit — the result, the service, the stylist and the booking experience. It turns a general sense of how things are going into specific, actionable feedback you can trace to a service and a stylist.

What should a client feedback form ask?

This form asks clients to rate their experience and whether they were happy with the result, what you could improve, which service they had and who their stylist was, how likely they are to recommend you, and whether they had trouble booking.

Why tie feedback to the service and stylist?

Because ’the salon was great’ tells you little, but ’a great balayage with Sarah’ tells you plenty. Capturing the service and stylist lets you see which services and team members clients love, and where a particular pairing keeps falling short.

Who fills out a salon client feedback form?

Your clients, after their appointment, both new and regular. The form takes an email for a reply, so you can follow up personally on a complaint or a compliment rather than letting feedback vanish into a spreadsheet.

Why ask about booking and contacting the salon?

Because a client can love their hair and still be lost to a phone that never gets answered. Asking about the booking experience surfaces the friction before the chair — the missed calls and slow replies that quietly cost you appointments.

Is this client feedback template free to use?

Yes, completely free. Add or remove questions, adjust the services and ratings to fit your salon, and restyle it to your brand, then embed it on your site or share a link — no coding needed. A free Fun Forms account lets you collect responses.