1. Templates
  2. Cinema & Film
  3. Cinema & Exhibition
  4. Concession & Kiosk Feedback Form

Concession & Kiosk Feedback Form

A concession and kiosk feedback template — gather feedback on cinema food, drink and service, including value and whether visitors had to queue.

Description

The concession stand is where a cinema makes much of its money and shapes the visit — so feedback on it matters. This concession and kiosk feedback form gathers what visitors think of your food, drink and service, so you can improve both.

It asks when they visited and to rate the concession stand, how you did and what they bought, and whether it was value for money. It asks what they’d like you to add or change, and whether they had to queue longer than they’d like.

Share a link on receipts or as visitors leave. The feedback sharpens your range, pricing and service — the things that turn a snack into a habit. Customize the questions, add your branding, and embed it on your site or share a link in minutes.

Form fields

Everything the Concession & Kiosk Feedback Form above collects — 8 fields, so you can see exactly what it captures before you make it your own.

How Were the Snacks?

  • When did you visit?

    Date Icon
    Date
  • Rate our concession stand

    Rating Icon
    Rating
  • How did we do?

    Matrix Icon
    Matrix
  • What did you buy?

    Multi-Select Icon
    Multi-Select
  • Value for money?

    Scale Icon
    Scale
  • Anything you'd like us to add or change?

    Long Answer Icon
    Long Answer
  • Did you have to queue longer than you'd like?

    Yes/No Icon
    Yes/No
  • Email address

    Email Icon
    Email
Use Template Arrow Right Icon

Template FAQs

Common questions about the Concession & Kiosk Feedback Form — what it captures, when to use it, and how to make it your own.

What is a concession feedback form?

A concession and kiosk feedback form gathers visitors’ views of a cinema’s food, drink and service — the range, the value and the wait. It shows a cinema where to improve the concession stand, which is often its biggest source of profit.

What should a concession feedback form ask?

This form asks when the visitor came and to rate the concession stand, how you did and what they bought, whether it was value for money, what they’d add or change, and whether they had to queue longer than they’d like.

When should you ask for concession feedback?

Soon after the visit, while the snack and the service are fresh — a link on the receipt or as they leave works well. A prompt ask captures a real reaction to the range, price and wait before the detail fades.

Who fills out a concession feedback form?

Visitors who bought food or drink at the cinema. The form asks what they bought and whether it was value for money, so you learn which items land, which don’t, and where your pricing sits with customers.

Why ask about queue times at the concession stand?

Because a long kiosk queue costs sales and sours the visit — people give up or miss the start of the film. Asking about the wait surfaces a bottleneck you can fix with staffing or layout, turning lost sales back into revenue.

Is this concession feedback template free to use?

Yes, completely free. Add or remove questions, adjust it to fit your kiosk, and restyle it to your brand, then embed it on your site or share a link — no coding needed. A free Fun Forms account lets you collect responses.