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Delivery Satisfaction Survey Form

Survey recipients after each delivery online, capturing the order, parcel condition, and satisfaction to measure driver performance.

Description

The Delivery Satisfaction Survey Form gives delivery businesses a simple way to see how well their drivers are performing. Recipients enter their order number and delivery details, confirm whether the package arrived in good condition, and rate their satisfaction, so you can measure service quality delivery by delivery.

A field to describe any issue turns a poor rating into something actionable, while the order number and recipient details tie each response to a specific delivery and driver. This makes it easy to recognize strong performers and address problems before they become complaints or lost customers.

Delivery-level feedback keeps your standards high and your drivers accountable. Sign up for a free Fun Forms account to customize the fields and embed this survey on your website.

Form fields

Everything the Delivery Satisfaction Survey Form above collects — 8 fields, so you can see exactly what it captures before you make it your own.

Delivery Satisfaction

  • Order Number

    Short Answer Icon
    Short Answer

  • Delivery Date

    Date Icon
    Date

  • Recipient Name

    Name Icon
    Name

  • Recipient Phone Number

    Telephone Icon
    Telephone

  • Delivery Address

    Short Answer Icon
    Short Answer

  • Was the package received in good condition?

    Yes/No Icon
    Yes/No

  • Please describe the issue:

    Long Answer Icon
    Long Answer

  • Delivery Service Satisfaction

    Short Answer Icon
    Short Answer
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Template FAQs

Common questions about the Delivery Satisfaction Survey Form — what it captures, when to use it, and how to make it your own.

What is a delivery satisfaction survey form?

A delivery satisfaction survey form is an online form recipients complete after receiving a delivery. It captures the order details, whether the package arrived in good condition, and a satisfaction rating, so a delivery business can measure driver performance and service quality on a per-delivery basis.

How does this measure driver performance?

Because each response is tied to an order number and delivery, you can connect satisfaction ratings to the driver who made the delivery. This lets you recognize consistently strong drivers, identify any who need support, and understand how individual performance shapes the experience your customers receive.

Why capture the order number?

The order number links each survey response to a specific delivery, so you can see exactly which order a customer is rating. This makes it easy to investigate any problem, tie feedback to the right driver and route, and keep accurate records of how each delivery was received.

What happens when a package arrives damaged?

When a recipient reports that a package did not arrive in good condition, a follow-up field asks them to describe the issue. This turns a simple flag into actionable detail, helping your team investigate the cause, resolve it with the customer, and prevent similar problems on future deliveries.

Why survey recipients directly?

Surveying recipients captures the experience from the person who actually received the delivery, giving you the most accurate picture of how it went. Their direct feedback on condition and satisfaction reveals what really happened at the doorstep, which internal records and driver reports alone cannot always show.

Is the delivery satisfaction survey form free?

Yes, this delivery satisfaction survey form is completely free, and you can customize the fields to fit your operation, embed it on your website, and launch it with no coding required. Just create a free Fun Forms account to start surveying recipients online.

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