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  4. Customer Feedback Form

Customer Feedback Form

Gather diner feedback — experience, any problems and which location — so you fix issues fast and keep guests coming back.

Description

A customer feedback form gives diners an easy way to tell you how their visit went, and gives you the chance to put things right. In hospitality, where a single bad meal or slow service can cost a regular, capturing feedback — especially when something went wrong — lets you respond before a disappointed guest becomes a bad review.

It asks which location they visited, to rate their overall experience and how likely they are to recommend you, and whether anything went wrong with room to explain. Additional comments and an optional email let you follow up and turn a problem into a saved, loyal customer.

Customize the questions and locations to match your business, restyle it in your brand colors, and embed it on a table QR code or receipt so feedback arrives fresh.

Form fields

Everything the Customer Feedback Form above collects — 8 fields, so you can see exactly what it captures before you make it your own.

We’d Love Your Feedback

  • Which location did you visit?

    Short Answer Icon
    Short Answer

  • Rate your overall experience

    Short Answer Icon
    Short Answer

  • How likely are you to recommend us?

    Scale Icon
    Scale

  • Did anything go wrong?

    Yes/No Icon
    Yes/No

  • Tell us what went wrong:

    Long Answer Icon
    Long Answer

  • Any additional comments?

    Long Answer Icon
    Long Answer

  • What's your name?

    Name Icon
    Name

  • Want a reply? Leave your email

    Email Icon
    Email
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Template FAQs

Common questions about the Customer Feedback Form — what it captures, when to use it, and how to make it your own.

What is a customer feedback form?

It’s a form diners use to share how their visit went. It captures their experience, any problems and which location, so restaurants can fix issues fast and keep guests coming back — hearing about a bad experience directly rather than reading it in a review.

What does the form capture?

Which location they visited, a rating of their overall experience and likelihood to recommend, and whether anything went wrong with room to explain. Additional comments and an optional email let you follow up where needed.

When should you collect it?

Soon after a visit — a table QR code or a follow-up email works well. Prompt feedback catches a problem while you can still make it right, gives an accurate impression of the visit, and shows guests you care about their experience, which itself brings them back.

Who is this form for?

Restaurants, cafés and food businesses, single-site or chains, that want to keep diners happy, and the customers giving feedback. It suits any venue that would rather hear about a problem directly and fix it than lose a regular and find out from a public review.

Why ask if anything went wrong?

Diners rarely complain at the table but often won’t return. Asking directly whether anything went wrong gives them a private way to flag it, so you can apologize, make amends and win them back — turning a would-be lost customer into a loyal one.

Is this feedback form free to use?

Yes, it’s free. Create a Fun Forms account, customize the questions and locations to match your business, restyle it to your brand colors, and embed it on a table QR code or receipt with no coding. Responses then collect in one place, ready to act on.

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