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  4. Guest Feedback Form

Guest Feedback Form

Gather straightforward post-stay feedback — experience, cleanliness, staff and any issues — to keep guests happy and coming back.

Description

A guest feedback form gives every guest a simple way to tell you how their stay went. It’s the everyday pulse-check on your property — a few clear questions on the experience, the room and the service — so you catch what delights guests and what quietly disappoints them, before it shows up in a review.

It captures the overall experience, cleanliness and staff friendliness, asks what the guest enjoyed most and what you could improve, and whether they had any issues during their stay, with room to describe them. Name and an optional email let you follow up on anything that needs putting right.

Customize the questions to match your property, restyle it in your brand colors, and embed it on your site or a checkout email so feedback arrives fresh.

Form fields

Everything the Guest Feedback Form above collects — 10 fields, so you can see exactly what it captures before you make it your own.

We Value Your Feedback

  • Overall Experience

    Short Answer Icon
    Short Answer
  • Cleanliness

    Scale Icon
    Scale
  • Staff Friendliness

    Scale Icon
    Scale
  • What did you enjoy the most?

    Long Answer Icon
    Long Answer
  • What could we improve?

    Long Answer Icon
    Long Answer
  • Did you have any issues during your stay?

    Yes/No Icon
    Yes/No
  • Please describe the issue(s):

    Long Answer Icon
    Long Answer
  • What’s your name?

    Short Answer Icon
    Short Answer
  • Email (optional, for follow-up)

    Email Icon
    Email
  • Confirmation

    Multi-Select Icon
    Multi-Select
Use Template Arrow Right Icon

Template FAQs

Common questions about the Guest Feedback Form — what it captures, when to use it, and how to make it your own.

What is a guest feedback form?

It’s a form guests fill in after a stay to share how it went. It captures the overall experience, cleanliness and service, and any issues, so your property learns what’s working and what to fix, straight from the people who just stayed with you.

What does the form capture?

The overall experience, cleanliness and staff friendliness, what the guest enjoyed most and what could be improved, and whether they had any issues during their stay with space to describe them. Name and an optional email allow follow-up where it’s needed.

When should you send it?

Right after checkout, while the stay is fresh in the guest’s mind. Prompt feedback gives you an accurate read, lets you fix any problem before it becomes a public review, and shows guests their opinion matters — which itself encourages them to return.

Who is this form for?

Hotels, B&Bs, guesthouses and any accommodation that wants to keep guests happy, and the guests sharing their views. It suits any property that would rather hear about a problem directly than read about it later in an online review.

Why ask about issues during the stay?

Guests don’t always raise problems at the desk, but they remember them. Asking directly gives quieter guests a route to flag what went wrong, so you can make it right, win them back, and stop the same issue catching out the next guest.

Is this feedback form free to use?

Yes, it’s free. Create a Fun Forms account, customize the questions to match your property, restyle it to your brand colors, and embed it on your website with no coding. Responses then collect in one place, ready to act on.