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  4. Guest Feedback Form

Guest Feedback Form

Rate the stay across the things that matter — cleanliness, service and amenities — with a feedback form built for hotels.

Description

A hotel guest feedback form breaks a stay down into the ratings that matter most to a hotel — the room, the service and the amenities — so you can see exactly where you shine and where you fall short. It’s feedback structured around how a hotel actually delivers, not a generic comment box.

It captures an overall stay rating alongside scores for cleanliness, service quality and amenities, asks what the guest enjoyed most and about any issues or areas for improvement, and whether they’d recommend you. Optional contact details let you reach out on anything that needs a response.

Customize the rating categories to match your hotel, restyle it in your brand colors, and embed it on your site or a checkout email so feedback arrives fresh.

Form fields

Everything the Guest Feedback Form above collects — 10 fields, so you can see exactly what it captures before you make it your own.

We Value Your Feedback

  • Overall Stay Rating

    Short Answer Icon
    Short Answer

  • Cleanliness

    Short Answer Icon
    Short Answer

  • Service Quality

    Short Answer Icon
    Short Answer

  • Amenities

    Short Answer Icon
    Short Answer

  • What did you enjoy most about your stay?

    Long Answer Icon
    Long Answer

  • Any issues or areas for improvement?

    Long Answer Icon
    Long Answer

  • Would you recommend us to others?

    Yes/No Icon
    Yes/No

  • Your Name (Optional)

    Name Icon
    Name

  • Your Email (Optional)

    Email Icon
    Email

  • Phone Number (Optional)

    Telephone Icon
    Telephone
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Template FAQs

Common questions about the Guest Feedback Form — what it captures, when to use it, and how to make it your own.

What is a hotel guest feedback form?

It’s a feedback form built around a hotel’s key areas — cleanliness, service and amenities. It captures ratings across each, plus an overall score and comments, so you can pinpoint exactly which parts of the stay are working and which need attention.

What does the form capture?

An overall stay rating and separate scores for cleanliness, service quality and amenities, what the guest enjoyed most, any issues or areas for improvement, and whether they’d recommend you. Optional name, email and phone allow follow-up where it’s warranted.

When should you send it?

Just after checkout, while the guest can still picture the room and recall the service. Prompt, category-by-category feedback gives you an accurate breakdown of the stay and flags any weak spot before it drags down your ratings on review sites.

Who is this form for?

Hotels and larger accommodation providers that want feedback broken down by area rather than lumped together, and the guests supplying it. It suits any hotel keen to know precisely where to focus — the beds, the front desk or the breakfast — to lift its scores.

Why rate amenities separately?

Amenities can make or break a stay independently of the room or service — a tired gym or slow Wi-Fi colors the whole experience. Scoring them on their own shows whether your facilities are pulling their weight, so investment goes where guests actually notice it.

Is this feedback form free to use?

Yes — it’s free. Create a Fun Forms account, customize the rating categories to match your hotel, restyle it to your brand, and embed it on your website with no coding. Responses then collect in one place, ready to act on.

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