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Legal Case Feedback Form

Collect focused feedback on a completed case — whether the matter was resolved, how satisfied the client is, and why.

Description

A legal case feedback form gathers a client’s verdict on a specific matter once it’s concluded. Where a general survey looks at your whole service, this zeroes in on the case itself — was it resolved to the client’s satisfaction, and how do they feel about the outcome you delivered?

It captures an overall satisfaction rating, a clear yes/no on whether the matter was resolved to the client’s satisfaction with room to explain why, and a likelihood-to-recommend score. An open comments field and an optional name keep it quick to complete while still surfacing what matters.

Customize the questions to fit how you work, restyle it in your brand colors, and embed it on your site so feedback arrives while the case is still fresh.

Form fields

Everything the Legal Case Feedback Form above collects — 6 fields, so you can see exactly what it captures before you make it your own.

We Value Your Feedback

  • Overall satisfaction with legal services

    Short Answer Icon
    Short Answer
  • Was your matter resolved to your satisfaction?

    Yes/No Icon
    Yes/No
  • Please tell us why:

    Long Answer Icon
    Long Answer
  • Likelihood of recommending us

    Scale Icon
    Scale
  • Additional comments

    Long Answer Icon
    Long Answer
  • Your Name (optional)

    Name Icon
    Name
Use Template Arrow Right Icon

Template FAQs

Common questions about the Legal Case Feedback Form — what it captures, when to use it, and how to make it your own.

What is a legal case feedback form?

It’s a short form a law firm sends after a matter concludes to capture the client’s view of that specific case. It records overall satisfaction, whether the matter was resolved as hoped and why, so you learn how the outcome and handling landed with the client.

What does the feedback form ask?

An overall satisfaction rating, a yes/no on whether the matter was resolved to the client’s satisfaction with space to say why, and a likelihood-to-recommend score. An open comments box and an optional name round it off, keeping the form quick while still capturing the detail.

When should you send it?

Right after the case closes and the outcome is known, while the client still has it front of mind. Prompt feedback captures an accurate read on how the matter went, and gives unhappy clients a route to tell you directly rather than airing it in a review.

Who is this form for?

Solicitors and fee earners who want a clear read on individual matters, not just the firm’s average. It suits any lawyer keen to learn from each case — what pleased the client, what didn’t — and to catch and address dissatisfaction before it costs a referral.

Why ask if the matter was resolved?

Satisfaction and outcome aren’t always the same thing — a client can be pleased with your handling even when the result wasn’t ideal, or the reverse. Asking directly whether the matter was resolved to their satisfaction separates the two, so you learn what really drove their view.

Is this feedback form free to use?

Yes — it’s free. Create a Fun Forms account, customize the questions to suit your matters, restyle it to your brand, and embed it on your website with no coding. Responses then land in one place, ready to review case by case.