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Passenger Feedback Form

Collect passenger feedback on airport experiences online, capturing the area, rating, comments, and follow-up preference in one form.

Description

The Passenger Feedback Form gives airports a quick, structured way to hear from travelers. Passengers choose which area their feedback is about, rate their experience, and add comments, so your team can pinpoint what is working well and what needs attention across the airport.

A follow-up option lets passengers ask to be contacted, while fields for their flight or gate and date of visit give useful context. Consistent feedback tied to specific areas makes it easy to spot trends and act where it counts.

With feedback organized clearly, improving the passenger experience is straightforward. Sign up for a free Fun Forms account to customize the areas and embed this feedback form on your website.

Form fields

Everything the Passenger Feedback Form above collects — 9 fields, so you can see exactly what it captures before you make it your own.

Passenger Feedback Form

  • What area is your feedback about?

    Multi-Select Icon
    Multi-Select

  • Describe the area:

    Short Answer Icon
    Short Answer

  • How would you rate your experience?

    Short Answer Icon
    Short Answer

  • Please tell us more:

    Long Answer Icon
    Long Answer

  • Would you like someone to follow up?

    Yes/No Icon
    Yes/No

  • Contact Email

    Email Icon
    Email

  • Flight number or gate (if applicable)

    Short Answer Icon
    Short Answer

  • Date of your visit

    Date Icon
    Date

  • Confirmation

    Multi-Select Icon
    Multi-Select
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Template FAQs

Common questions about the Passenger Feedback Form — what it captures, when to use it, and how to make it your own.

What is a passenger feedback form?

A passenger feedback form is an online form travelers use to share their experience at an airport. It captures which area the feedback is about, a rating, and comments, along with an option to be contacted, so airport teams can understand passenger satisfaction and improve their services.

Why ask which area feedback is about?

Asking passengers to select the area their feedback concerns, such as security, retail, or lounges, lets your team route each comment to the right department. It turns general impressions into targeted insight, making it far easier to identify which parts of the airport are performing well and which need attention.

How does the rating help?

The rating gives your team a quick, quantifiable measure of how passengers feel about each area. Tracked over time and across areas, these scores reveal trends, highlight strong performers, and flag problems early, helping the airport focus its improvement efforts where they will have the most impact.

Can passengers request a follow-up?

Yes. A follow-up option lets passengers ask to be contacted about their feedback, with a field for their email. This gives your team the chance to resolve specific issues, thank passengers for praise, and show travelers that their comments are genuinely read and acted upon rather than filed away.

Why capture the flight number and visit date?

Fields for the flight or gate and the date of visit give each piece of feedback useful context. They help your team understand when and where an experience happened, investigate specific situations if needed, and connect comments to particular flights or busy periods at the airport.

Is the passenger feedback form free?

Yes, this passenger feedback form is completely free, and you can customize the areas and questions to fit your airport, embed it on your website, and launch it with no coding required. Simply create a free Fun Forms account to start collecting feedback online.

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