The Public Service Feedback Form gives residents an easy way to tell you how a specific interaction went. They select which department they dealt with and the date of the interaction, then rate their overall satisfaction so your team can track service quality over time.
Open questions about what could have been done better and whether the issue was resolved turn vague impressions into actionable insight. When a problem was not resolved, a follow-up field captures exactly where things fell short, helping managers pinpoint and fix recurring service gaps.
With feedback tied to departments and dates, your organization can spot trends, celebrate what works, and address what does not. Sign up for a free Fun Forms account to customize the departments and embed this feedback form across your services.
