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Artificial Grass Feedback Form

A feedback template for artificial grass work — rate the finish, the tidy-up and the crew, and win the review that lands the next job.

Description

A fresh artificial lawn is a showpiece, and a happy customer who shares it is your best advertising — if you ask while the job’s fresh. This form gathers a quick, honest review of the work, the crew and the finish, and nudges the happiest toward a public review. It asks what people judge an artificial grass firm on: the quality of the finished lawn, how neat the edges and joins are, how tidy the crew left the garden, whether it ran to time and quote, and how it’s wearing and draining since. Specific feedback shows what’s working and catches any join or drainage niggle early, while it’s an easy fix. Send it a week or two after fitting, once they’ve lived on it and seen it in the rain. Free, brandable, and it turns a smart new lawn into reviews and referrals.

Form fields

Everything the Artificial Grass Feedback Form above collects — 11 fields across 2 pages, so you can see exactly what it captures before you make it your own.

How Did We Do?

  • Overall, how happy are you with your new lawn?

    Rating Icon
    Rating

  • How natural does the finished lawn look?

    Scale Icon
    Scale

  • How neat are the edges and joins?

    Scale Icon
    Scale

  • How tidy did we leave the garden?

    Scale Icon
    Scale

  • Was it finished on time and to quote?

    Single-Select Icon
    Single-Select

  • What did we do well?

    Long Answer Icon
    Long Answer

  • Anything we could have done better?

    Long Answer Icon
    Long Answer

  • Would you recommend us to friends or neighbours?

    Yes/No Icon
    Yes/No

  • Happy to leave a public review?

    Yes/No Icon
    Yes/No

About you (optional)

  • Your name

    Name Icon
    Name

  • Street or area

    Short Answer Icon
    Short Answer
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Template FAQs

Common questions about the Artificial Grass Feedback Form — what it captures, when to use it, and how to make it your own.

Why ask for artificial grass feedback?

Because a new lawn gets shown off to family and neighbours, and a strong review turns that into enquiries. Feedback also flags any join, edge or drainage issue early, while it’s quick and cheap to put right.

When should I send it?

A week or two after fitting — long enough to have used it and seen how it drains in the rain, recent enough to be fresh. That timing gets the most useful, specific replies.

What should I ask about?

The finish and how natural it looks, the edges and joins, how tidy the garden was left, whether it ran to time and quote, and how it’s wearing. Those cover what customers care about and give you concrete things to act on.

How does feedback win work?

A specific review — “joins are invisible, drains perfectly, garden left spotless” — reassures the next customer far more than a bare star rating. The form points happy clients to post publicly, where future customers look.

What if someone flags a problem?

You hear it fast and directly, before it becomes a public complaint. A lifting edge or a join caught early is a quick fix and a chance to turn a wobble into a glowing review.

Is the feedback form free?

Yes — free with a Fun Forms account, fully customisable, and it embeds on your site or shares as a link.

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