Salon Refund & Goodwill Request Form

Refund and goodwill requests are delicate, and handling them fairly and consistently protects both your reputation and your margins. This form brings structure to them. It captures the date and the treatment or product, the client’s reason in their own words, and exactly what they’re requesting — a full or partial refund, a redo, or salon credit. Having it in writing changes the dynamic for the better. The client feels heard because they’ve explained fully, and you can review each request against the same fair criteria rather than making an on-the-spot decision under pressure at the desk. It also builds a record of what’s being asked for and why, which helps you spot genuine product or service issues rather than just processing one-offs. Keep it linked for clients who aren’t happy. It’s free, brand-styled, and turns an awkward request into a calm, fair process.