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  4. Transport Feedback Form

Transport Feedback Form

A post-journey feedback template for transport providers — check punctuality, vehicle condition and gather reviews.

Description

When the last journey’s done, a quick word from the client tells you whether the service lived up to the occasion — and gives you the reviews that win the next booking. This short feedback form asks for it well. It records an overall rating, then checks the two things that define transport: whether the driver was punctual and professional, and whether the vehicle was clean and as described. It’s kept brief so clients actually complete it. A few yes/no taps, a box for what went well, one for what could be better, and a gentle request to use their words as a review. Sent while the day is still fresh, that final field is where the five-star testimonials come from — the ones that reassure the next couple you’ll get them there in style. Send it a day or two after the journey and let the reviews build. It’s free, brand-styled, and turns a completed booking into honest feedback and marketing you can use.

Form fields

Everything the Transport Feedback Form above collects — 11 fields, so you can see exactly what it captures before you make it your own.

How Was Your Journey?

  • Your name

    Name Icon
    Name
  • Email address

    Email Icon
    Email
  • Date you travelled

    Short Answer Icon
    Short Answer
  • How would you rate the service overall?

    Dropdown Icon
    Dropdown
  • Was your driver punctual and professional?

    Yes/No Icon
    Yes/No
  • Was the vehicle clean and as described?

    Yes/No Icon
    Yes/No
  • Would you recommend us to a friend?

    Yes/No Icon
    Yes/No
  • What went well?

    Long Answer Icon
    Long Answer
  • Anything we could have done better?

    Long Answer Icon
    Long Answer
  • Happy for us to share your words as a review? If so, how should we credit you?

    Long Answer Icon
    Long Answer
  • I'm happy to be contacted about my booking

    Consent Icon
    Consent
Use Template Arrow Right Icon

Template FAQs

Common questions about the Transport Feedback Form — what it captures, when to use it, and how to make it your own.

When should I send a transport feedback form?

A day or two after the journey, while the experience is fresh. That timing tends to produce the warmest and most specific responses.

Why ask about punctuality specifically?

Because in transport, being on time is the whole promise. Separating punctuality from the rest of the experience tells you plainly whether you’re delivering on the one thing clients count on most.

Do clients have to leave their name?

No — name and email are optional, so clients can be candid, and even anonymous feedback still helps you sharpen your service.

How does the form help me get reviews?

It asks, at the right moment, whether clients are happy for their words to be shared and how they’d like to be credited — turning a warm reply into a testimonial you can publish.

What do the yes/no questions capture?

The essentials a rating can miss — a punctual, professional driver, a clean vehicle as described, and whether you’d be recommended — as clean signals across every booking.

Is the feedback form free?

Yes. It’s free with a Fun Forms account, fully brandable, and ready to send as a link after each journey.